Privacy Policy salm88 — Protection of Your Personal Data

1. Information We Collect

Salm88 collects your personal information through several transparent and responsible methods. The type of information collected depends on your interactions with our platform and the services you use.

Information You Provide Directly:

• Registration Data: Full name, date of birth, phone number, email address, username, and password during the account registration process.
• Identity Verification Data (KYC): Copies of your identity card, passport, driving licence, and other supporting documents required for account verification.
• Financial Information: Bank account number, card number, and e-wallet details required to process deposits and withdrawals.
• Communications: Any messages, complaints, or enquiries you send to our support team via live chat or email.

Information Collected Automatically:

• Technical Data: IP address, device type, operating system, browser type and language settings.
• Usage Data: Pages visited, time spent, games played, betting patterns and login frequency.
• Cookie Data: Session information, user preferences, and analytics data that help us improve the user experience.
• Location Data: General location based on IP address for compliance and security purposes.

2. Purpose of Personal Data Use

All information we collect is used responsibly and only for legitimate purposes. The following are the primary purposes for which your personal data is used at salm88:

3. How We Protect Your Data

The security of your personal information is salm88's highest priority. We implement multiple layers of technical and organizational security to ensure your data remains protected at all times.

• 256-bit SSL Encryption: All communications between your device and salm88 servers are encrypted using the latest TLS protocol, making your data unreadable to third parties.
• Secure Password Storage: Your password is never stored in plain text — we use robust hashing algorithms to protect it.
• Two-Factor Authentication (2FA): Additional security layers are available to protect your account from unauthorized access.
• 24/7 Monitoring: Our security system continuously monitors for suspicious activity and responds immediately to detected threats.
• Internal Access Controls: Only authorised and trained salm88 staff may access members' personal data, and only to the extent required for their duties.
• Regular Security Audits: Our platform undergoes regular independent security audits to identify and address any vulnerabilities.

4. Data Sharing with Third Parties

Salm88 does not sell, rent, or transfer your personal information to third parties for their own marketing purposes. However, in the following limited situations, we may share your data:

• Payment Service Providers: Required financial information is shared with approved payment processors — such as banks, FPX, DuitNow, and e-wallet providers — solely to process your transactions.
• Game Software Providers: Minimal game data is shared with licensed game providers solely to enable proper gameplay.
• Legal Authorities: We are legally required to disclose certain information when requested by competent authorities, such as in financial crime or AML investigations.
• Analytics Services: De-identified usage data (non-personally identifiable) may be shared with analytics providers to help improve our platform.

All third parties that receive your data are bound by strict data protection agreements and are not permitted to use that information for any purpose other than those specified.

5. Cookies and Tracking Technologies

Salm88 uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies in use:

• Essential Cookies: Required for core platform functions such as login, game sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collects information about how you use the platform to help us improve our services. All data is anonymized.
• Functional Cookies: Remembers your preferences such as language, display settings, and other choices for a more personalized experience.
• Analytics Cookies: Helps us understand aggregate usage patterns for continuous platform improvement.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the salm88 platform.

6. Data Retention Period

Salm88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we retain data for a specified period for the following purposes:

• KYC and financial data — retained for a minimum of 7 years following account closure to comply with anti-money laundering (AML) legal requirements and financial reporting obligations.
• Transaction records — retained for 5 years for audit and dispute resolution purposes.
• Support communication data — retained for 3 years for reference and service improvement.
• Log and security data — retained for 1 year for security and digital forensics purposes.

Once the retention period has ended, your data will be securely deleted or anonymised in accordance with established procedures.

7. Your Privacy Rights as a Member

As a salm88 member, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise these rights without unnecessary barriers:

To exercise any of the above rights, please contact the salm88 support team via live chat or submit a written request to us. We will process your request within 30 days of receipt.

8. Children's Privacy

The salm88 platform is not intended for individuals under the age of 18. We do not knowingly collect any personal information from minors. If we discover that a child's data has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question.

If you believe we may have collected information from someone under the age of 18, please contact us immediately so we can take the appropriate action.

9. Changes to the Privacy Policy

Salm88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you through:

• A prominent notice on the salm88 platform's home page.
• A notification email will be sent to the address registered to your account.
• In-app notification on the salm88 mobile app upon next login.

We encourage you to review this Privacy Policy periodically. Continued use of the salm88 platform after any changes are published means you accept the updated policy.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how salm88 handles your personal data, please contact our dedicated privacy team through the following channels:

• Live Chat: Available 24/7 on the salm88 platform — the fastest way to get a response.
• Privacy Email: [email protected] — for official enquiries and rights exercise requests.
• Help Centre: Visit page FAQ us for frequently asked questions on privacy and account security.

We are committed to responding to all privacy-related inquiries within 48 working hours. For formal rights requests, we aim to resolve them within 30 calendar days.